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A journal of social practice & professional engagement for the Antioch community

From an Island to a Garage: Riley ’23 at Wilderness Technology Alliance

Yeah. A garage. I’ve been working at a non-profit organization (by chance) run by my old boss from when I was in high school learning how to build my first computer. I had been interning with him 5 years ago and now I’m a “contractor” for his company, my work ranging from picking up computers, refurbishing them and even helping and talking to the elderly about their Ipads. It’s been a great experience so far and I get to dabble in different roles, whether I like it or not.

Here is a photo o  a monitor our company sells on our ebay page, set up by me!

My favorite part of my co-op was the just the simple everyday technician work. Building computers has always been a passion of mine since I built my own back when I was in high school, but now I also get paid for it. Usually I’m in the garage putting in hard drives which were imaging ( The process of mass/cloning one kind of computer) the night before by my boss. I then would boot these computers up to make sure that every single one had survived the the cloning process and to set the BIOS (Basic Input/Output System which is the base of every computer) to the correct settings. recently, I’ve had to replace CMOS batteries (these keep your computer from losing the date and time when not connected to internet and hold configurations of the BIOS) This Is the same for both desktops and laptops.

Now for the other part: the customer service. Not something that I exactly wanted to do, but an important part nonetheless. Actually more of the main reason for my co-op was to be apart of the Senior Ipad Program because they only had funding to pay me if I did this, so of course, I agreed. I been told that I handle the calls really well and that customers are happy with my performance. I’ve also had some unruly people, some who wouldn’t let me get past me telling them my name.  Of course, I understand because If I was an elderly person I’d probably doing something similar. This had shown me how contacting people can really be a mixed bag and has helped make me understand my fellow Line workers (like the food industry or any other job where the employee is looked down on for simple mistakes) just a bit better.

All in all, I thoroughly have a had a real amazing (and a bit stressful) coop that has opened my eyes to the less known tips and tricks of the IT industry.

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